Refund policy

Anti-Diary subscriptions and monthly Editions are made to order as part of our monthly production cycle.

Each new Edition is revealed on the 1st of the month and the order window stays open until the 8th. If you’re a subscriber, you can swap, pause or cancel during this window.

At midnight on the 8th (UK time), orders are locked and sent for production. Once this happens, we can’t cancel, swap or refund that month’s Edition.

Monthly Editions and subscription orders are non-returnable for a change of mind once the order window has closed.

Clothing, Cards & Gift Shop

Most things in the Gift Shop — including T-shirts, sweatshirts, hats and cards — are made especially for you once you order them. We don’t hold piles of stock waiting hopefully in a warehouse.

Because your item goes into production specifically for your order, we cannot accept returns or exchanges for a change of mind, incorrect size or unwanted colour.

Please check the product description and size guide before ordering. If you’re hovering between two sizes for seventeen minutes, we recommend measuring something you already own and actually like wearing.

If something arrives faulty, damaged, misprinted or incorrect, please get in touch. We’ll put it right.

Single Diaries — The Founder Pledge

One-off, non-dated Anti-Diaries are covered by our Founder Pledge.

If you try it for a month and it genuinely doesn’t work for you, return it lived-in within 30 days, along with a short note telling us what we could improve, and we’ll refund the purchase price.

The Founder Pledge must be requested within 30 days of delivery. Return postage is paid by the customer and your refund will be processed once the diary is received.

Faults, Damage & Print Variation

Anti-Diaries are printed in small batches with a matte finish, so minor handling marks, light scuffs and small printing variations can occasionally happen. These are part of short-run production and aren’t considered faults.

A fault is something that affects the function, quality or durability of your item — for example, misbinding, torn or missing pages, major printing errors, damaged goods, misprints or receiving the wrong item.

If something isn’t right, email us at hello@theantidiary.com with your order number and a couple of photographs so we can see what’s happened.

Where possible, we’ll arrange a replacement at no cost to you. If a replacement can’t reasonably be provided, we’ll arrange a refund.

Lost or Delayed Deliveries

UK Anti-Diary deliveries are sent via Royal Mail. If your order hasn’t arrived 10 business days after dispatch, please email us, and we’ll help trace it.

If your parcel can’t be located, we’ll arrange a replacement.

For Gift Shop items dispatched directly by one of our print partners, delivery times and carriers may vary. If something appears to have gone wandering, get in touch, and we’ll help work out where it is.